This hybrid position is to support the Department of Energy (DOE)- Must obtain Q-Clearance for the position.

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
• Handles user requests for system needs and upgrades that are unique or complex and require additional research.
• Work includes L1 and L2/ basic and intermediate level troubleshooting.
• Administers and runs complex tests on operating system and related software.
• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
• Performs root cause analysis and diagnostics on the more unique or complex production systems.
• Identifies opportunities for process improvements and works with team members to implement efficiencies.
• Conducts cost analysis of proposed new/upgraded platforms and technologies.
• Effectively creates and maintains relevant systems documentation and user guides.
• Acts as a mentor to junior team members by providing guidance and expertise on troubleshooting unique or complex problems.
• Applies scripting methodologies to automate related tasks.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience
• CompTIA A or ITIL certification preferred
• 7 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Server Operating Systems; Tech Architecture-Server Operating Systems and Tech Architecture-System Maintenance.
• Configuration and installation of Windows physical and Virtual Servers.
• Patch Management, familiarity with WSUS.
• Active Directory and User Account Management.
• Ability to work independently, and as part of a team.
• Windows Server Operating Systems.
• Powershell or VB Scripting
• SQL Server setup